The fields with a red "*" are mandatory. You'll receive a confirmation with the tracking number and a copy of your inquiry.
We try to answer within 24 hours, please allow more time during the weekend or typical holiday periods.

Virus Powercore is not support by Access Music. Please get in touch with TC Electronic Support @ www.tcsupport.tc
Virus TDM/ Indigo TDM is not support by Access Music. Please get in touch with Digidesign @ www.digidesign.com

Please help us to process your request quicker by filling in the following details:

Where are you located: 

About your Virus: 

Model:
Please specify Virus A Desktop Virus B Desktop Virus KB Virus Indigo 1 Virus C Desktop Virus KC Virus Indigo 2 Virus Classic Virus Rack Classic Virus Rack XL Virus TDM Virus Indigo TDM Virus PowerCore SoundDiver Virus Virus TI Desktop Virus TI Keyboard Virus TI Polar

Hint: The Virus model
name is shown which
booting the Virus.

Operating system version:
(e.g. "1.2.2.53")

Hint: To determine the OS version of
your Virus, switch it on and read the
info on the display.

Serial number:

Hint: The serial number is
located on a plate glued to
the back of the Virus or to
the base plate. The Serial
number is case sensitive.

About your computer:
 

About our support:
 

In case you have contacted us before, how would you rate the quality of
our response?
 
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(1= excellent, 10=unacceptable)

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