Thursday, April 24th 2014, 10:12am UTC+2

You are not logged in.

  • Login

Dear visitor, you are currently not logged in. Login or Register as a new user .

Virtual

Unregistered

1

Thursday, May 3rd 2012, 3:08pm

Why do support ignore customer emails?

Hi, i have sold my Virus and the person can't access this site. I've messaged support several days ago to let them know, so far i haven't had a reply and he still can't register his. So, support, please do your jobs and sort this matter out. It makes me look bad as a seller and simply isn't acceptable. I'm posting on here too, so you'll find it harder to ignore me this time.

2

Wednesday, December 19th 2012, 4:04pm

As always said, spend the money and fend for yourself... half a year after someone gives importance to what you say, and where is the suport you ask? I find myself thinking that we are just a bait for them, lots of money spent, without resolutions of problems. :thumbup:

3

Wednesday, December 19th 2012, 9:18pm

RE: Why do support ignore customer emails?

Hi, i have sold my Virus and the person can't access this site. I've messaged support several days ago to let them know, so far i haven't had a reply and he still can't register his. So, support, please do your jobs and sort this matter out. It makes me look bad as a seller and simply isn't acceptable. I'm posting on here too, so you'll find it harder to ignore me this time.


we don't ignore you at all. please contact support again and check your spam filter
best, marc
The official Virus TI facebook page: http://www.facebook.com/accessvirus

4

Wednesday, December 19th 2012, 11:55pm

RE: RE: Why do support ignore customer emails?

we don't ignore you at all. please contact support again and check your spam filter
best, marc

I think I have figured out why these complaints keep getting posted regarding lack of e-mail response, and I believe you are absolutely right Marc... spam filters.

Except... in this case... it might be unfortunate to have named the product line "virus". And have e-mails originate from a domain with a "virus" in it. :D Dunno if that is the cause for so many spam catches, but it could be.

5

Thursday, December 20th 2012, 11:21am

Except... in this case... it might be unfortunate to have named the product line "virus". And have e-mails originate from a domain with a "virus" in it. Dunno if that is the cause for so many spam catches, but it could be.


this crossed my mind some time back as well but i think the word "virus" is not enough. all i can say is that i usually don't have problems with my company communication (and my signature includes the word "virus" as well). also, the domain name is not important. what's important is that the domain is not on a black list. one thing that helps a lot for sure is to add the email address support (at) access-music . de to your address book.
best, marc
The official Virus TI facebook page: http://www.facebook.com/accessvirus