Is it possible to repair this?

Hi,

Last month, I sold a 2012 Virus TI 2 Keyboard via eBay. The keyboard was in top condition, and in fact, the LED display still had the plastic covering over it, which I hadn't peeled all this time. The synth was shipped with the plastic LED adhesive still in place, although beginning to peel off at the edges, but just a little bit.

For some reason, the customer received the synth in the following condition: the middle part of the LED looks like this (I assume the plastic adhesive was either removed or lost).

It's very shocking to me and it's the first time I'm seeing this. Either something broke during shipment, or maybe something was spilled on it. Does anyone have ideas on what could have happened to the LED?

But most importantly: is it possible to repair this in any way? Is there anything that can be done, or I have to send this to Access? Thanks a lot.

[Blockierte Grafik: http://i67.tinypic.com/5yztrk.jpg]

But could you list some possible scenarios of how this could have happened? Or you don't know, only "Support" would know?

BTW, what's their email address?