I recently purchased a second-hand Virus Ti Keyboard and was quite upset to discover that it freezes during the boot-up sequence. I tried holding down the EXIT key and switching it on and it successfully enters USB update mode (v1.03). I have tried to update it on three different laptops (WinXP, Windows 10 and Mac) but it always fails to find the virus. Examining the USB information on a Mac seems to show that it is just showing the basic Texas Instruments chip information. I tried running all the diagnostic tests accessed from EXIT + TAP on boot up, and they all complete successfully. I also tried reseting the system using Arp EDIT on powerup, which executes successfully, but does not solve the problem. The currently installed OS is 220.127.116.11.
I tried contacting Access Support who quickly replied asking for my serial number and num1 and num2 from the TAP+CONFIG boot sequence. After supplying this information, Access Support never replied to my e-mails despite repeated attempts to contact them. It seem that they were only interested when they thought my Virus might be a new one.
If anyone can offer any advice on what to do, please help me. I have had a dead Virus sitting on my desk for over a month now and I am desperate to use it. I wondered if there is any way to reinstall the OS over midi using SYSEX if the USB firmware is corrupted. All suggestions most welcome.
Thanks in advance for any advice,