Posts by thesandbox

    Well, I just got my keyboard back about a week ago from AED in Dallas after Access graciously covered the replacement of a motherboard after the keyboard bricked during an software update attempt but now I have a brand new issue that is a bit perplexing and thought I would ask around here while the access engineers are looking into it. The mod wheel, hold pedal, and control pedals to not function with any setting assigned to them. The pitch wheel works fine. The only commonality I can find is that they config setting for these are right next to each other on keyboard setting pages 3 and 4. I already attempted a reset holding the apr/edit button down while powering up but nothing changed. The keyboard came back with software version 5.0.3.00 and not sure I want to mess with changing that as that's what got me into the problem in the first place. Any ideas from anyone who has had something similar???? The Virus is the TI ver.1 about 9 years old and was working perfectly before all of this.
    Thanks,
    Matt

    I wanted to publicly acknowledge that Access/Kemper has been willing to now replace the motherboard in my Virus due to the previous issue regarding the software update and subsequent bricking of my TI. I posted a few posts to let my frustrations be known and was warned by Marc regarding that. I just wanted to say that in the end they have done the right thing and wanted to post that as well.
    Thanks,
    Matt

    It has been an open item and was told by Audio Electronics Dallas that they were in contact with you guys and that is how long it took to get an answer….but I will confirm now that Matt Skaggs here at Kemper in the US is able to source a motherboard and will ship it to A.E.D. in Dallas to get that put in at no cost other than labor. Kudos!
    Matt

    See thread in problems and troubleshooting re:keyboard bricked following procedure to update software.....I am pissed at Access....spent weeks going back and forth as emails take a day or two each way and then I finally send to a service center here in the US, audio electronics down in Dallas, and finally after TWO AND A HALF MONTHS they finally got an answer from Access that they want them to replace the motherboard with a new V2 one at the cost of $760!!!!!!!!!!!!!!! PISSED!!!!! You would think Access would at least give the board at cost but the shop is telling me this is dealer cost. Come on Access...treat your customers with respect. I will find time to post this in as many places as possible. I had a good working keyboard for many years and never had need to update software...wanted to integrate into my studio more so went to upgrade software via their procedures and protocol and now have a keyboard that won't boot, been without for 4 months and now they want nearly $800!!!!! NOT HAPPY!!!! ...........did I mention that?

    No!!! and I am pissed at Access....spent weeks going back and forth as emails take a day or two each way and then I finally send to a service center here in the US, audio electronics down in Dallas, and finally after TWO AND A HALF MONTHS they finally got an answer from Access that they want them to replace the motherboard with a new V2 one at the cost of $760!!!!!!!!!!!!!!! PISSED!!!!! You would think Access would at least give the board at cost but the shop is telling me this is dealer cost. Come on Access...treat your customers with respect. I will find time to post this in as many places as possible. I had a good working keyboard for years...wanted to integrate into my studio more so went to upgrade software via their procedures and protocol and now have a keyboard that won't boot, been without for 4 months and now they want nearly $800!!!!! NOT HAPPY!!!! ...........did I mention that?

    Update...was told by Access support several days ago that if I felt comfortable with it since it was out of warranty to open it up and see if replacing the battery has an effect. No problem there as I do some electrical repair on my equipment. So replaced the battery and checked the output on the PSU. 12.24V DC so no issue there. Plugged it back in and still nothing and it seems now I can not even get the serial number screen to come on with the TAP+CONFIG. ARGGGG......this keyboard has been working fine for 10 years and I was just looking to update the software and be able to utilize the TI part of it and now it seems it's bricked.
    Anyone know if the mainboard can be swapped out if it comes to that????

    Looking for any help with the following issue as support seems to be slow and out of answers right now and my Virus will no longer power up normally.
    I was in the process of migrating my studio to a new computer and in the process of updating all my software and plugins wanted to get my Virus TI Keyboard up to date as well. I have never used the Virus as a soft synth using it only in live mode over the years in live and studio use. I was wanting to integrate it now into my soft synth set up thus the try on the update. Initially I installed the latest VCC and tried to update and here is what has happened so far....


    I can not get my Virus TI keyboard to update OS. It shows up in the VCC with a status of needs updating. I hit okay and it it talks to Virus then gets stuck on "Looking for Virus TI" I have tried versions from 3.x.x to the latest 5.x.x I have also tried forcing the update by holding the EXIT key on start up...shows update mode but does not talk to the computer then. Drivers installed correctly as well. Version on the keyboard itself during power up show 2.5.1.02


    It also says USB connected when I plug the USB cable in and just
    gets hung up on Looking for TI....VCC shows device name as "Old firmware"...Device
    Type "Virus"...Status "Needs update" and in the Corner:
    Virus...OS Unknown...Status Needs Update. Nothing else select-able except
    the "OK" Also...when in USB update mode it does not seem to see
    the Virus as it just keeps scanning then tells me to go through the
    "procedure" as no virus can be found. I have also tried on my
    laptop as well which is WIN 10 and PC is WIN 7 64bit...same response.


    Well now I finally got it to show up on my laptop this time in the VCC
    and it actually started to do the update….it was on updating OS bank 1 of 16
    for quite awhile and then my laptop said it needed to restart and when it
    restarted it does not recognize it again and the only way my virus will come on
    now is in the update BIOS mode and now it doesn’t see it again. It will
    not even turn on normally now. It seems like it only recognizes it as an
    unknown device now in device manager like it’s driver is no longer
    loaded. Tried to uninstall and reinstall the VCC again but no change.


    Also here is the event log when I try to
    force the driver when connected.


    Device
    USB\VID_0451&PID_3200\6&1c16be8f&0&1 was not migrated due to
    partial or ambiguous match.


    Last Device Instance Id:
    USB\VID_04E8&PID_6860\a0dfc34b


    Class Guid:
    {36FC9E60-C465-11CF-8056-444553540000}


    Driver Management has concluded the
    process to add Service VIRUSUSB for Device Instance ID
    USB\VID_0451&PID_3200\6&1C16BE8F&0&1 with the following status:
    0.


    Serial number still shows good on TAP+CONFIG power up
    Hardware check comes up during EXIT+TAP power up
    BIOS UPDATE V 1.03 shows up with USB Update Mode during EXIT power up


    NO NORMAL POWER UP!!!!