Beiträge von paskal

    ok the virus is not requiring any power and as Apple service confirms USB ports are working properly


    the manager doesn't see the Virus at the USB profile at all


    so why does this message appears and I can't connect my Virus to the USB port?


    how can this be fixed?

    I am trying to connect the Virus TI via USB to a iMac and I get this message https://p.twimg.com/A0-f0fSCUAEvP9X.jpg . ''Because a USB device is drawing too much power from your computer, one or more of the USB devices have been disabled''


    After contacting Access Music they said that this behaviour is not normal and suggested to send the unit to service partner for checking the USB port. After inspection Access service partner says the unit is working properly and send it back. Which brings us to today, attached 2 vid's showing what is still going on when I try to connect the Virus with the iMac via USB


    https://vimeo.com/47921789


    https://vimeo.com/47861733



    The question is simple:

    • why does this message appears on the iMac when I try to connect the Virus unit to the USB port?
    • what can be done to solve this issue and have the unit running as it supposed to be?

    Wondering if any members have encountered similar issues with the USB port, tried to contact Access support but they seem to be quite busy these days.