we don't ignore you at all. please contact support again and check your spam filter
best, marc
I think I have figured out why these complaints keep getting posted regarding lack of e-mail response, and I believe you are absolutely right Marc... spam filters.
Except... in this case... it might be unfortunate to have named the product line "virus". And have e-mails originate from a domain with a "virus" in it. Dunno if that is the cause for so many spam catches, but it could be.