Hi Flabberbob,
Thanks for getting back to me, I appreciate your time.
I'm not a PT expert, but maybe you are using a WDM output instead of an ASIO one?
Actually I've gone through and totally disabled all that stuff so it only has the Virus available. Avid have been no help (in fairness, they've kinda tried). After numerous backings and forthings between they and I, and a lot of time spent by me doing the various tweaks, their 'suggestion' was to use the on-board soundcard. WTF?!?!?! I politely replied that the high quality audio I rely on for my income will not be subject to ruin by something which was built with the cheapest possible converters, Further to this point, I didn't spend several thousand bucks on a computer and kick-ass synthesizer to have the problem pushed aside like that. But anyway...
Flash the BIOS on the mobo, they say. Mobo died. A lot of tinkering and faffing about later I manage to resurrect it. I install the latest mobo drivers and stuff from Gigabyte. Oh what's this? Now I can't even load PT because the farkin' iLok doesn't work. It won't recognize my account. I reset my password. iLok control center works, PT still won't load because it wants to be 'activated'. Funny, I thought I already did that. Neither does the dongle work for Cubase. 'Device driver was not successfully installed'. Really. So let's see... I now have a shiny new BIOS (great!) but no PT, no Cubase, no iLok and no dongle. *#%^$^ @#&%$ @$(*#^%#!!!!!!! Perhaps suicide is a preferable option after all — I'd be left with more hair.
Ironically Cubase was, up to this point, working SUPERBLY with the Virus, as were my other softwares. But my clients demand that I have PT so what the hell can I do? "Oh no, you'll really like Cubase, trust me..."
This has been nearly 8 months of frustration and wasted time and I feel like just sticking the whole damn lot on Kijiji then having a big f*** off party on the proceeds (I'm quite frustrated; you may be able to tell). If you have any ideas which could help, I would be so grateful. Even if not, I *do* appreciate the fact that you replied.
Cheers, Xander.