Beiträge von Lightsound

Also what is quite repelling, is that Access is considering themselves as being above the international trading laws.

They know this is the case, that legally they would be bound to repay the full price or give a working unit to someone who has purchased their product., that can be proven to have had an error ever since the date of purchase - and this is why they are in no forums commenting this case anymore.

Simply sweep it under the floor.

Well, if this is the case Access, I promise you you are not getting away with this..

Zitat von donnydonny

I've been using the TI for almost 3 years now and have never had issues with the quality of my sounds and have certainly worked in ways where I would have had this problem. I was able to reproduce this issue on Cubase 5.1.1 and TI OS 4.0.2.01 and have found a painless workaround. This isn't meant to make this any less of a problem, but just to show that you can still "make pro tracks on a PC". I found that simply disabling the TI in the VST Instruments window and then re-enabling it corrects the phasing issue (at least that's what it looks like in Schwa Schope).

I will test your method.

The problem is Access sending technical Emails to Thomann, about me being crazy for wanting my synth to stay constantly in tune..

..wonder if Beethoven or Jimi Hendrix would have been called that, incase they had to demonstrate their case for the developer with a spectrum analyzer..

Zitat von Fringe

Though I can certainly appreciate where you are coming from as I totally see your point, I do not believe this bug is related to strictly resetting the ASIO device manually at will. I believe this is just a quick method of reproducing the bug for all to see. The resetting of the ASIO device can and certainly does happen during a sesssion. If one changes the buffer size for instance, it gets reset automatically. If one closes a project/closes the program, then reopens it, this also resets the ASIO device. If the Virus itself has not been reset AND decides to not properly 'sync' up after such an occurrence, what you saw in that video can and does occur. Something isn't quite right. I have found personally that either Cubase/soundcard/Virus crash mid session and resetting the ASIO device can sometimes 'jolt' sound back into action which would normally be lost due to the crash. I would hate to find out all my patches will then start drifting and I can't rely on its stability from there on out. I am unsure whether this is something that can be remedied, but it is definitely reproducible, and seems to be dependent on the PC only as on MAC this is not an issue. If Access can do anything to look into, reproduce or fix this 'problem' it certainly wouldn't do any harm.

Definetely so, Fringe.

This is only to demonstrate the faultness of the Virus TI product, when connected to a PC via USB.

BC - I am so sad to have to educate pro's out here about these things, and this is not meant as an insult, but I am getting really really pissed about this, since I have to explain to everyone at Access, that Resetting ASIO driver occurs when you for example load VST instruments into the VST mixer, or when you for example add Effects to the VST rack.

Now this is by no means personally to you - but this is to all the staff at Access, because I am really surprised that the most basic behaviour of the (biggest) sequencer on PC platform, seems to be an unfamiliar issue to many employees at Access.

Definetely this is only an easy way to demonstrate the obvious fault in the synthline, that is present in 95% of all Virus TI models.

The reason Access is no more adressing this, is that legally (according to the EU trade laws / customer safety paragraph: )

Incase there is a fault in the unit, that prevents such usage of the product that it was intended to be used on, and that can be demonstrated to have been present in the product ever since the date of purchase - it does not matter, at which stage (even after the warrancy is over), it is demonstrated to either the seller or the manufacturer - they MUST provide with full refund or a working unit..

( edit: this was a free translation of the law, in its Finnish form )

Now - we are all protected by this law - which is why Access is instead sending lies via email to Thomann, because legally, from a legal standpoint - if they admitted this officially - they would be bound to give money back to EVERY PC USER.

PS. All I want is a working unit, not to fight over some stupid shit wheter my synth should stay in tune or not..

Now this has come to the stage, where I feel that other PC users need to know this aswell.

I have tried to help ACCESS fix this behind closed doors, because the way I see it this is mostly embarassing for a synth developer - and I have had the most respect for this company.

When the VIRUS TI is connected to a PC, it does not, and has not ever been able to remain its pitch - so the pitch will not remain constant, during a songmaking session.

Everyone here can test this for themselves.

1. Open Cubase
2. Set Oscillator balance so, that there is only osc 1 playing.
3. Set Oscillator to Sine wave, and play that from as high a key as possible.
4. (while pressing that high not) Open Devices (Go to Devices Setup) -> VST Audio System - menu, press "Reset ASIO Driver" some times, [..1-15 times will tick the Virus TI off its tuning, and it will start to wander all over..].

Now this is the reason you neither might not have been able to finish your songs with PC - or are not satisfied with the results.

I noticed this only due to having to constantly finetune and retune the instruments in my songs..

This does not ever happen on a MAC and it does not happen ever when the USB cord is not used (..standard MIDI..) - so we are talking about something serious.

I have emailed about this to ACCESS for about a year now, and am only met with ignorance and the unwillingness to sort this thing out. They also have stated that they are not either able or willing to fix this, so that PC users could make music with constant tuning of their synth.

Their official explanation has held 2 variations.

1. This is "phase drifting". (Only phase drifting for a single sine wave is virtually impossible)

2. This is analogue emulation algorithm (which for some reason does not happen on a MAC or in Stand Alone mode)

This resembles the companys overall attitude, and ignorance concerning this thing.

For clarification and instructions how to reproduce, see this video

http://www.youtube.com/watch?v=n5YW8zVahmk

..A synth needs to hold its tune - this is the most basic functionality..

We are talking about a sword, that does not hold itself together during a real batttle. We are also talking about a guitar, that cannot hold its tune, no matter what strings are put into it. We are talking about a vase that cannot hold all the water inside it, when there has been water in it for a time sufficient enough . And we are talking about a race car, that cannot be driven on a race track...