Their customer service has declined over the years. They use to always open up the box, check out the instrument, update it if necessary, install any addons you ordered, etc before shipping. When I finally got my Ti2 desktop, it was completly sealed as well.
When I got a Radias a while ago, they opened the box, checked it, and upgraded the os.
I would try contacting access, if you haven't already. If you did and can't get anywhere,then just send it back.
That such a shame. It may be you said, a bad batch from the factory. Were all of them factory sealed?
I had trouble with a ti snow (demo unit) from sweetwater which I sent back because of crashes had them replace it with a new ti2 desktop (payed the difference). I had to wait a week for sweetwater to have them in stock and they shipped it out as soon as they came in. I have had zero issues with the ti2 so far using the total integration with Sonar 2016 as well as a bcr2000 modded with the zaquencer firmware. The unit and shipping container was in perfect condition, no issues there either.
To be fair, the snow was a demo unit so the crashing issues it had could be attributed to that.
Thank you for the sound sets! Volume one was great can't wait to try this set!
In the commons tab, you need to select the number of USB outputs from a picklist. This pick list also is where you enable an input channel as well by picking the picklist item "3 USB + 1 out" or something like that.
Try reloading the OS. When I got my new TI2 Desktop a month ago, I nearly sent it back because it would crash bigtime on certain patches when I moved my controller's pitch bend to the lowest position. I reloaded the latest OS using my laptop and a good quality USB cable (shorter with a ferrite bead) this fixed the issue entirely.
It is set up similar to donation-ware, you put in how much you want to pay for it. It says 0 is acceptable, but you can give the guy a little something. 
Just visit the website and download it. Its "name your own price".
Then look at how the patch is put together.
