Beiträge von BinaryAudio

Hi,

I am having problems with my Virus TI Snow when connected via USB to my PC.

When I connect the Virus to ANY USB socket on my PC, it causes my RME Fireface UC (USB audio interface) to suffer from random loss of connection to my computer. The drops in connection are very short (less than a second) but they happen at seemingly random intervals but typically 1 or 2 a minute. It is as if someone has unplugged the USB cable for the RME for a very short period, then plugged it back in.

These connection drops don't accompany any other behaviour. The drops happen when nothing is happening on the machine, no DAW running, no Virus VST plugin running! As soon as I put the Virus in sleep mode, the drop outs stop.

Initially, I thought it was a compatibility issue with the Virus plugin and Cubase 10 because that was where I first experienced the problem. I would get this message at random intervals:

[Blockierte Grafik: http://www.binaryaudio.co.uk/files/ASIO.jpg]

However, testing revealed that this error would occur even when there was NO Virus Plugin being used in Cubase (no audio coming from the Virus). If the Virus was turned on, even when the Virus wasn't being used by Cubase, the error would occur. I tested this in Cubase 10, 9.5, 8.5 and even an old 32bit version of Cubase 6, as well as Ableton Live 10, all produced the same result.

I have tried un-installing/removing all Virus software and drivers, then re-installing (latest version) to numerous different USB sockets (no hub, straight connections to my ASUS X99 Deluxe USB 3.1 motherboard) but the behaviour is identical.

I have tried removing/re-installing the RME drivers, even rolling them back 2 versions, but still no good. I cannot understand it. As I said, everything was working fine until a few days ago, now the Virus is somehow causing the connection to my audio interface to be randomly lost.

No other USB devices were connected during my testing, apart form a USB mouse and keyboard (which I've been using for at least 2 years with this set up). I have never experienced anything like this with the Virus. It has performed flawlessly on this machine for the last two years. I am running out of things to try!

I am using Windows 10 64bit (latest version 1809) All software and drivers are up-to-date.

Hi,
I can confirm that processing audio through my Virus Ti snow is finally possible in Cubase 9. I've been waiting for years to try that out and it works great! Cubase 9 is the first version of Cubase to support this feature, although I think I'm correct in saying that it's been possible in Ableton Live for a while.

Zitat von muzikman2008

you are not alone! why access implemented this in VC is beyond me... it works for me as is... even though it reports a "possible problem" so just ignore if it works...

Don't always believe what you read! my EDIROL UA-1000 doesnt support Access reccomended buffer sizes but it works...

Same here. I have an Edirol UA-1000 and I get the same error messages when starting up my Virus. Regardless of this, it still seems to work fine. It is however, mildly annoying and I do wonder sometimes if the timings on things like sync'd LFO's are being affected by this miss-match.

The whole Virus TI thing can be so hit and miss in terms of stability that I sometimes think about buying a new sound card just to solve this particular problem, even though the problem doesn't seem to greatly effect my particular set up!....I guess it's mild paranoia and the desire to see my Virus (which is a big investment) work flawlessly.

Zitat

Dear Access .. that message needs to have a box for "do not show me this message again"! Either that, or have it only come up the first time VC runs.

Agreed. It's annoying seeing this every time.

Zitat von themachine

there is 32bit vst version in installer

Excellent. Many thanks:)

Does the 64bit installer include the 32bit VSTplugin versions of Virus TI Snow.dll? I run Cubase 6.04 64bit and 32bit versions on Windows 7 64bit for compatibility and I need both 32bit and 64bit binaries. I'm assuming that I need the 64bit installer for the drivers, so how do I get the 32bit plugin files if they are not installed by the 64bit installer?

Thx.

This latest beta OS caused sync problems for me when testing in Cubase 5.5.3 (32bit) and also Cubase 6.03 (64bit) on my Virus TI Snow. When exporting midi to audio in Cubase, the imported audio would always be about 30ms late. I tried using different ASIO drivers, operating systems (Win XP and Win 7 64bit), DAWS, etc and the ONLY thing that solved it was reverting back to the last non beta OS (4.1.1.05). I'm pretty sure the problem didn't exist in the previous beta update, but I'm not wild about installing betas after this experience.

Thx.

Thanks for the feedback guys.

My audio PC is a dual boot system, so I tried out my Virus on the second partition which is running Windows 7 64bit and the latest Cubase 6.03 64bit. The problem with the Virus sync is identical on both my XP and Win7 systems. I've tested it using my Edirol UA-1000 ASIO drivers AND the Virus ASIO drivers on both systems and the problem still persists.

When I render the Virus into audio and bring it back into Cubase 5/6, the audio is late. It's easy to spot because I've been exporting 16th and 8th note patterns with very short decay to give a strong, short attack sound, similar to a drum sample. The notes don't line up to the grid, they are about 30ms late. I've tried everything I can think of, I reinstalled the Virus software, checked the results on two different systems using 2 different versions of Cubase. I've tried both 32bit and 64bit versions of the plugin, I've tried 2 different ASIO drivers, turned off automatic delay compensation, etc.....

The results are the same. The only constant in all tests is the Virus OS and the computers hardware. Intel i7 950 CPU @3.02GHz, ASUS P6T Deluxe MB, 6GB OCZ 1333MHz DDR3 RAM.
The problem didn't exist before this latest OS, so how do I roll back the Virus OS to an earlier version?

EDIT
OK, I just un-installed the 4.5.1.15 OS and software and reinstalled the last non beta OS (4.1.1.05) and the problem has gone. Exporting audio back into Cubase now produces rock solid timing results.
The latest Beta OS was the problem for me......

Thanks Marc.

I can confirm that the Virus DOES work, even with the buffer size warning, but it's mildly annoying getting the nag message every time I start it up.
What concerns me more is the USB audio stream seems to be out of sync with this OS. As i pointed out in my new post regarding this problem, the virus audio stream is 36ms out when using the UA-1000 ASIO drivers and 46ms out when using the Virus ASIO driver in Cubase 5.5.3 (32bit).....this problem did not exist prior to the update.

I need some suggestions to help eliminate this issue....

Zitat von cb

BinaryAudio I would call tech support for you audio interface and ask them what a compatible buffer setting would be.

Thanks for your suggestion. Unfortunately I've already tried every available buffer size on the UA-1000 driver settings and NONE seem to be compatible with the new Virus OS.

I have also noticed a problem with my Virus ti Snow since updating to the latest beta OS (4.5.1.15). The USB audio stream is not synced properly. I am getting a waring message when starting up the Virus VSTi in Cubase 5.5.3 (32bit) which says:

Zitat

Virus TI has discovered a setup problem. The host is using an odd audio interface buffer size which causes communication problems. Please adjust the buffer size to any of the following sample values instead: 64, 128, 256, 512.

This message has only appeared after installing 4.5.1.15. NO previous version of the OS displayed this error.
I have a problem though because my audio interface is an Edirol UA-1000 USB interface and It does not display buffer sizes in samples. I have no way of knowing what the buffer size is in samples. Cubase reports the buffer size in milliseconds, which is currently 10.907ms.

I just tried switching to the Virus USB driver in Cubase and I no longer get the message about buffer sizes. However, the problem with audio sync is still apparent. I have experimented by using a 1 bar midi pattern playing a simple 16th note arpeggio, which I have drawn in manually in the Cubase Key Editor.
Virus ASIO Driver at 512 samples needs a delay of 46ms on the midi track to achieve sync
Edirol UA-1000 at 10.907ms latency needs a delay of 36ms on the midi track to achieve sync.

The USB audio stream is not in sync with either driver. As I said previously, this problem did not exist prior to the 4.5.1.15 update. I am running Windows XP SP3 PRO and Cubase 5.5.3 32bit.

I have also noticed a problem with my Virus ti Snow since updating to the latest beta OS. The USB audio stream is not synced properly. I am getting a waring message when starting up the Virus VSTi in Cubase 5.5.3 (32bit) which says:

Zitat

Virus TI has discovered a setup problem. The host is using an odd audio interface buffer size which causes communication problems. Please adjust the buffer size to any of the following sample values instead: 64, 128, 256, 512.

This message has only appeared after installing 4.5.1.15. NO previous version of the OS displayed this error.
I have a problem though because my audio interface is an Edirol UA-1000 USB interface and It does not display buffer sizes in samples. I have no way of knowing what the buffer size is in samples. Cubase reports the buffer size in milliseconds, which is currently 10.907ms.

How can i solve this without having to:
A. buy a new audio interface
B. rolling back my Virus OS.

Many thanks Timo for the email.

I used the utility you suggested to remove the previous version. Once this was done, the new version installed perfectly....:)

Once again, thanks for your assistance with this.

Zitat von Timo

First, check your spam filter for the messages from the access helpdesk.
Second, you could post the issue ID you have got after your support request, so we can take a look.

Regarding uninstallation: Go to the "Add or remove Programs" control panel (on Windows 7 it's called "Uninstall Programs") and remove it from there. Leave the Virus disconnected until the new installations says to connect it.

-timo

Thanks Timo.

The messages from Access Music Customer support are NOT getting blocked by my spam filters, as I received notification and a support ticket via email.
1st Support ID: SI00014636
2nd support ID: SI00014723

As I said in my previous posts, I cannot uninstall the existing software v4.0.0.18. When I run the un-installer, it hangs in exactly the same way as the installer for the new version does. The computer becomes unresponsive and I have to re-boot the PC using the reset button (Windows refuses to shut down normally after attempting to install or uninstall the Virus software)

I am stuck at v 4.0.0.18....I cannot uninstall the old version and cannot install the new v4.0.5 software. I've tried using all combination's of plugged in/switched on/off, etc.......

I contacted support for help with this issue twice, but they don't seem to respond to my request for assistance.
Can i perform a manual un-install of the existing drivers and software?

Can anyone help me with this? I'm stuck at version 4.0.0.18 unless someone can help me with this.

Thanks

Thanks Timo,
I did what you suggested and this is what the log file created before it froze up:

=== Logging started: 05/06/2010  18:05:34 ===
Action 18:05:34: INSTALL. 
Action start 18:05:34: INSTALL.
Action 18:05:34: FindRelatedProducts. Searching for related applications
Action start 18:05:34: FindRelatedProducts.
FindRelatedProducts: Found application: {54E7551A-D84F-49ED-843F-7AACF9474EBF}
Action ended 18:05:34: FindRelatedProducts. Return value 1.
Action 18:05:34: PrepareDlg. 
Action start 18:05:34: PrepareDlg.
Info 2898. WixUI_Font_Normal, Tahoma, 1
Info 2898. WixUI_Font_Bigger, Tahoma, 1
Action 18:05:34: PrepareDlg. Dialog created
Action ended 18:05:34: PrepareDlg. Return value 1.
Action 18:05:34: SetTARGETDIRVST3. 
Action start 18:05:34: SetTARGETDIRVST3.
Action ended 18:05:34: SetTARGETDIRVST3. Return value 1.
Action 18:05:34: AppSearch. Searching for installed applications
Action start 18:05:34: AppSearch.
AppSearch: Property: BSOD_DRIVER, Signature: DETECTOldDriverSetup
AppSearch: Property: TARGETMYDOCUMENTS, Signature: DETECTMyDocuments
AppSearch: Property: TARGETDIRVST, Signature: DETECTVSTPluginDirectoryCommon
AppSearch: Property: TARGETDIRVST, Signature: DETECTVSTPluginDirectory
AppSearch: Property: TARGETDIRVST, Signature: DETECTVSTRegistryKey
AppSearch: Property: TARGETDIRVST, Signature: DETECTVSTInstallRegistryKey
AppSearch: Property: ABLETONLIVE_IS_INSTALLED, Signature: DETECTAbletonLiveFld
AppSearch: Property: PROTOOLS_IS_INSTALLED, Signature: DETECTProtoolsDAE
AppSearch: Property: DETECTVST3FOLDER, Signature: DETECTVST3PluginDirectory
AppSearch: Property: DETECTVST3FOLDER, Signature: DETECTCommonVST3PluginDirectory
Action ended 18:05:37: AppSearch. Return value 1.
Action 18:05:37: LaunchConditions. Evaluating launch conditions
Action start 18:05:37: LaunchConditions.
Action ended 18:05:37: LaunchConditions. Return value 1.
Action 18:05:37: ValidateProductID. 
Action start 18:05:37: ValidateProductID.
Action ended 18:05:37: ValidateProductID. Return value 1.
Action 18:05:37: CostInitialize. Computing space requirements
Action start 18:05:37: CostInitialize.

EDIT:

Zitat von Roby31

Have you tried installing the 4.0.2 version first?

I've tried installing the 4.02 version and it behaves in EXACTLY the same way...it just freezes on the first setup screen.

Any thoughts?

Anyone have any suggestions to remedy this???

Thanks.

Hello,
I'm having real problems trying to update my Virus to the new 4.0.5 Release on my TI Snow.
When i run the "Virus TI Software Installer.msi" it hangs on the first screen. The "Back" and "Next" buttons are grayed out and when I press the cancel key (after waiting for ages), the computer just freezes and I cannot shutdown Windows XP without hitting the reset button.

I tried to uninstall the previous version (4.0.0.18 Beta) and the uninstaller for the "Virus Ti Software Suite" acts exactly the same. It just hangs on the first screen...no next button access, etc. The computer freezes again when I cancel and needs a physical reset to reboot.

I've never had a problem in the past, having installed 3-4 updates since owning my Snow.

To summarize: I cannot install the new 4.05 release and I cannot uninstall the previous 4.0.0.18 version.
I'm using Windows XP Pro 32Bit.

Any help would be greatly appreciated!

Zitat von circuit_damage

Hello Zeno. Just make sure you check "Enable BBCode in this message" in the Settings tab when posting. It should work. (You only have to do this once--it then becomes default for you.)

Thanks for the info...testing with your quote.
The ability to edit posts would be a useful addition.

Thanks gjvti...very useful.