please contact support by email
Beiträge von Marc
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Howdy all! This is my first time posting, but have been a Virus owner/user since the classic rack first came out and love the Virus sound. At this point I only have a KC, which I love and is a cornerstone of my studio. Unfortunately, a month ago I tried to turn my Virus KC on, and it would not power on. I suspect that it is the internal power supply and reached out to Kemper since they have two offices close by and haven't heard anything back, so it looks like I am going to need to do the work myself. So, first has anyone else had this happen with their KC, if so what was the issue (if not the power supply), and finally any thoughts on obtaining a replacement power supply and installing it? Thanks so much!
contact us again by using the contact form on the access website. also, please check your spam filter for mails
thanks! -
ACCESS going to be there?
we haven't done NAMM or Frankfurt in 8 years -
Next time you load Virus Control in FL you may get an error message about delay compensation in FL. If you do, press "Cancel" - Virus will load and your 3 outputs will be restored.
the delay compensation in recent FL studio version doesn't work as expected for multi output plug-ins. -
use the contact form on our website instead
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if you discover erratic messages, that can mean a lot of things. but usually this the result of bad storage or some liquid which was spilled inside the block. once the pods inside got wet the texture on top which leads the current breaks and falls off. even little bits are enough to create those events. you probably know similar effects when you turn the volume know of an old amp. you hear scratching noise. the pods we use are good but there are simply no pods available which operate error free after being damaged. theoretically, replacing the pod would be enough but that's obviously not what you were told.
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please contact support by email
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if you have an issue with APFS you better contact apple. but really, i doubt that this is the issue here.
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am receiving the confirmation email so I don't feel any replies should be hitting the spam inbox.
send me the case number in the auto response please. -
The second issue is when I power on the synth after a long period of time it likes to freeze on the welcome screen. If I unplug the synth, wait a few seconds and plug it back in the Virus starts up as expected. Not sure what is going on here.
could be the internal battery. replace it, it's CR2032
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I've been waiting on support for about a week now and my experience with other synth companies has typically been 2-3 days. Is this normal from Access?
no. check your SPAM filter for replies and write in again. -
I have the same problem with my TI Polar after updating to 5.1.7.00 using Apogee Duet and Digital Performer on my Mac Pro. Also getting crashes when using the TI AU plugin. Any other replies?
i doubt that you will make it work in DP. that host is not supported -
@rob909e contact us by email, maybe we can help
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try the following or contact support by email:
- open virus control center
- boot virus while holding the EXIT key
- connect USBif virus control center finds the Virus, update it again.
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WAIT!!! Here's why I ask: in the OS 4.9 Build 050 readme file, it says it is only compatible with the Virus b, kb and Indigo... it doesn't list the Classic!
it is compatible -
please contact support by email.
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I'm coming to the pragmatic conclusion, that this is all related to bandwidth availability and which device(s) claims its / their share first.
Depending on the power-up sequence, the first ones to get a connection, get their required bandwidth.
I see this with my Elektron devices alongside Virus Ti.
Perhaps I just need to get another hub?
this could be the old issue that 12mbit devices share one single 12mbit stream by design unless you use an USB2 high speed hub in between to make the OS think that it is dealing with a high speed device.
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Since the problem only occurs with the Virus Control Centre and Elektron Overbridge, I suspect that something is somewhere blocked.
it is a specific type of driver which gets blocked -
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please contact support by email