Warranty and hardware repair information

We cover under warranty all defects in material and workmanship for a period of 24 months from the date of original purchase. This warranty does not cover defects due to abuse, faulty connections or operation under other than specified conditions. Warranty coverage is also voided when the device is repaired by unauthorized persons or tampered with in any way. We reserve the right to refuse warranty claims, if the product was not sold from an Authorised Base Dealer to the respective end-customer.This warranty is limited to replacement or repair of the product. It does not limit the customers’ rights according to the current product liability regulations of the country where the product was purchased. The warranty is only valid, if a completely filled in warranty card, including serial no., date of sale, company stamp, signature of the Authorised Base Dealer, as well as name and address of the customer is returned to the address given below. Alternatively you can register online.

If a defect occurs during the warranty period, contact the Autorised Base Dealer from whom you bought the synthesizer or contact us. The synthesizer can only be returned upon prior approval and the following requirements have to be fulfilled:
The unit is sent in its original package or one of equal quality. A detailed description of the defect and a copy of the purchase receipt is included.