Cubase 5/6 crashes on exit - Virus Control in error log?

Zitat von LfmC

Hopefully this won't turn into another ping-pong match between Steinberg and Access music. I've also posted the problem there, but this only happens with the template containing VC, and the virus is in the error log.

Any help is appreciated.

which ping pong match are you referring to?

marc

Zitat von LfmC

Seriously Marc? That's the part of the message you're replying to?

I'm referring to the issues which sometimes occur when a bug is found in one of two programs, in this case possibly VC or Cubase 5/6. When a user has a problem, and instead of help gets tossed from one company's support to another, neither wanting to acknowledge the problem on their end. Experience I had with more than one software company over the years, Steinberg included. Hence my hope that does not happen.

EDIT: The one I was referring to was the notorious VC x64 GUI problem; Access stated it was a cubase graphics problem, Steinberg said it was Access and refused to fix it. In the end, Access managed to get the GUI working. I know, because I've been reporting the problem to both companies support forums.

yes, that's the part i was replying to because i wanted to know what you refer to. it is not uncommon, that things break with an update. it is also common, that support doesn't have enough information to reply meaningful and correct. and depending on how things go, blame shifting happens, sometimes even without the developers were asked for their input.

i can probably provide more details, if you explain what you exactly mean. the slow graphics in windows 7 for instance?

marc

ps. i didn't comment on the rest because i need to find out more, we eventually already addressed that issue in 4.5

Hello, I too have the same problem and just yesterday experienced a BSOD when i turned the virus on within cubase...I have been in contact with support before and they told me to uninstall the newest ti os and use the previous one which worked without crashing upon exit, then to open up cubase and exit it making sure it doesn't crash then uninstall old driver restart and install newest ti OS once again.

It managed to not crash for a day then the same problem popped up again so then i proceeded to reinstall windows, cubase and every vst and give it another shot, i finished setting everything up and then tried testing once again.
it became more evident that it was the virus driver causing this bug in cubase because as soon as i have the virus ti loaded and playing around with the vsti app i am guaranteed a crash when i try to exit cubase, sometimes even if i play around with the virus control for a good 30 mins or so it will crash within the project!

Please fix this issue!

Cheers.

Edit: i even tried with the cubase 6 trial and the same exact thing happens.

Lsixtysix,

i doubt that we are talking about the same problems here. the crash we are talking about happens when you quit cubase 6. it is not a BSOD and it has nothing to do with re-installing any component. you need to work with support on your issue.

marc

Hello Marc.

Cubase does crash for me on exit every single time when i have the virus loaded like i explained. i will try report the issue again with support and see what they can do.

Cheers.

Zitat von phre

I am having the same problem,

thanks for addressing this!!

i was actually thinking it was my setup, but my pc is new and solid as well, having almost same specs as you...

and

(thats the scary part)

i get a blue screen when i switch to the virus driver in cubase

???

im using the Steinberg MR 816 as my interface, but i tried switching to the virus and got a blue screen,

will there be a software update to correct this ?

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no, this is a specific problem of your system. support can help you out.

marc

Zitat von Lsixtysix

Hello Marc.

Cubase does crash for me on exit every single time when i have the virus loaded like i explained. i will try report the issue again with support and see what they can do.

Cheers.

the crash on exit w/ cubase 6 will be addressed in 4.5

best, marc

Is it worth mentioning that I had a problem with FL crashing on exit with VC running? I'm not sure if it's still doing it and I'm not presently in a position to test it (no use, i know, but ill find out)...

This crash does still happen on FL9, and on FL 10, however it crashes ILBridge64 when you remove the plugin or close FL - this is obviously with the 64-bit plugin, with the 32-bit one, it doesn't cause a crash, but it prevents the FLStudio process ending when you close it.

32-bit VST3 works fine, 64-bit VST3 does not load at all and causes the FL process to end with no error message when you remove the channel which failed to load.

Sorry to hijack, but my problem is kind of related.
I have the same problem with Ableton Live. On exit Live crashes and Windows 7 x64 tells me that the problem was "Virus Control.dll_unloaded". Also, if I've been doing one sessions which involves VC and decide to start a new one, Live crashes after about 30 seconds. If I don't have VC on a previous session, no crash.

Happens with both the beta version and release version.

Zitat von LfmC

v4.5 fixes the problem. Thank you Access

Not for me!!! I'm still having this issue! Have been for months

v45016_x86 winxp sp3
either a crash or the .exe hangs up and blocks other tasks who get closed.
and when the .exe of ur daw closes after a few minutes from alone, a bsod might occur (sysaudio.sys) once u turn the virus on again with usb connected.
i wait this out and use spdif only for now.

I have the same problem, 1 month with my new OS win 7 x64 and VC OS 4.5 in Cubase 5...

I never thought of looking into this issue, but I too get Cubase crashing upon exit when using the Virus. It isn't every single time, but often enough. Cubase 6.02 32 bit on Windows 7 x64.