Anyone have any idea what I should do here? Access customer service stopped responding to me.
My first email.
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--- Original Message ---
Hello! My name is XXX and I need some assistance with my Virus TI Keyboard
please. I purchased it off of eBay a while ago and would like to update it,
but when I try to register an account on your website to do so it says that
the serial number of my keyboard has been used by another person already.
The serial number is XXX. This is strange because I'm pretty sure I
used your website before to download the software that it's running now.
Thanks!
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ZitatAlles anzeigenDear XXX,
Thank you for your email. When did you purchase this unit from eBay exactly?
I'm asking since the registration is just a few days old.
Best wishes,
Jörg Hüttner
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Dear Jörg Hüttner,
I purchased it June 17, 2009. I have the receipt from paypal, I've
been using this keyboard for over a year now. The email that is listed
in the paypal receipt is XXX. I received the keyboard
shortly after I won the auction and have been using it ever since.
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This is very strange. There's a brand new registration with this serial
number in our database, but under a completely different name. The
registration is just a few days old. Can you do me a favor and check the
serial number stored inside the unit?
Please remove the power cord from your TI. Next press the buttons TAP+CONFIG
on the TI whilst plugging in the power cord.
The serial number, a date and 2 values ("numA" and "numB") should be visible
then. Send me this serial number then.
Thanks.
Best wishes,
Joerg Huettner
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Dear Joerg,
When turn it on with those buttons pressed, the display looks like this,
serial : XXX
date : XXX
num A : XXX
num B : XXX
Thanks!
XXX
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Dear Joerg,
Hello, we were exchanging emails yesterday and we never reached a
conclusion about how the serial number for my Virus TI was already in
use when I tried to use your website. Did the information I sent you
help at all?
Thanks!
XXX
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Dear XXX,
We need to load a new serial number in your unit. There must have been a
mixup with serial numbers in our production back then. I will get back
to you with a small Mac application to do this once our engineers
created that.
Please provide also your postal address. We will send you some stickers as compensation.
Best wishes,
Jörg Hüttner
Horray! Problem solved! (Or so I thought.)
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Dear Jörg,
That's great! I'm glad to hear that the mystery has been solved. My
mailing address is
XXX
Thank for so much for your help!
XXX
I never heard back from them after this, and that last email was sent Wed, Nov 10, 2010 at 11:28 PM. I periodically email them asking if any progress has been made, and never get a reply.