Virus Ti on WIN 7 Can't install midi and audio drivers in device manager

    Hi, i think i've passed more time on getting issues fixed than actualy making music with the Virus Ti desktop.... i have it since almost 3 years.
    i've just change the studio a little, anyways... this time i really can't figure what is happening and the virus support is kinda slow.


    so i thought i can ask here why i can't install midi and audio drivers in device manager for virus TI
    j've just upgraded to the lastest OS and theses 2 drivers are not installing but the os installer finish with no errors at all...
    the only one that is able to install is "virus ti 2.9.49 in device manager.


    i tried with only the virus connected, and keyboard/mouse..... same problem
    also tried to changed usb cables
    reinstallled the OS 4-5 times and taking care to delete virus related registry, os and every file i can find in the computer related to access


    thanks for the help
    i think it's the last time i'm having an issue with the virus, next time i think i will burn it.

    i can't roll back my windows,.. and this is not a good solution ...
    i'm talking with virus support at the same time but yeah i thought i could have some opinions.
    it is not only a reinstall problem,



    i did this procedure and many other tries with diferent combination too.... :




    in order...


    1- virus connected


    2- deleted manualy 3 drivers of virus in device manager


    3- turned off, turned on, turned off turned on computer (yes i rebooted 2
    times just to be sure there is no virus drivers in device manager)


    4- still with virus not connected i desinstalled the OS5 software


    5- reboot computer virus not connected


    6- install OS5 software with virus not connected


    7- it asks to reboot, i click yes


    8- while it reboot, i plug the virus usb and power on


    9- it then arives with a popup window (just after loging into windows
    session with my password) is scans for virus ti, it can’t find virus ti, so it
    aborts and i click finished


    10- then i chek in device manager just to see... the same 3 drivers are
    showing like the print screen and 2 of them are with exclamation marks

    Dear Maks Far,




    Dear Maks,
    Here's what I recommend to do. Please remove the
    current Virus TI software installation from your Windows system and
    especially remove the Virus TI drivers manually from your device manager
    for all three USB drivers (USB, audio and midi). Next shut down and
    restart the PC without the TI Snow being connected. Then run the
    installer for 5.0.3 without connecting the TI Snow. This is possible on
    Windows 7 and Windows 8. Once this is done again restart the PC. Once it
    has booted, connect the TI Snow to it and check if the drivers install
    correctly. Eventually update them manually in the device manager by
    directing it to the locations of the drivers here:



    C:Program FilesAccess MusicVirus TIUsbdriver


    C:Program FilesAccess MusicVirus TIAudiodriver


    C:Program FilesAccess MusicVirus TIMididriver




    Best wishes,


    Jörg Hüttner



    --- Original Message ---
    I have the same problem, as the author of the topic. On MAC OS it is
    installed and updated without problems. On Windows the first
    installation of the version 5.0.2.1 was successful, I enjoyed the virus
    without any problems. Further, decided to install a version 5.0.3.0.
    During the installation of the latest version of the firmware, the
    installer offered me to make changes (optimization) in the system or not
    to change anything. I put a checkmark in order to optimize the system,
    then a BSOD. After reboot I tried again to install 5.0.3.0, but the
    installer to optimize the system no longer asked, he further informed me
    that the Installation of OS5 ended prematurely.


    After all this I installed a version of 4.5.3.0, which works with my virus well


    Question: what changes has the optimization of the system in my Windows 7 and how to cure it?


    Maks Far ([email protected])
    Inq Type: product_support Num: faecc21b Country: ru


    Virus Type: Virus TI Snow (DSDnT3wBVNy) OS: 4.5.1
    Computer OS: Windows 7 Sequencer: FL Studio Ram: 7gb-8gb





    Sincerely,




    ---------------------


    Access Music Support Droid


    ---------------------






    This is in reference with your Request Ticket Number: SI00026812. Please
    reply back to this email without changing the subject line if you have
    further clarifications.




    Access Music Electronics GmbH, Koenigswall 16-18, 45657 Recklinghausen, Germany


    Handelsregister: Amtsgericht Recklinghausen, HR 4535


    Sitz der Gesellschaft: Recklinghausen, Geschäftsführer: C. Kemper, T. Matuschowski




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    Martelago Original mix <[email protected]>


    3 апр. (8 дн. назад)
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    кому: Access
    [Blockierte Grafik: https://mail.google.com/mail/images/cleardot.gif]





    Jörg Hüttner,





    unfortunately your instructions did not help cope with my problem. Are there any other options?
    Virus Ti has made changes to the system, offering to optimize it. I agreed and after this, no options do not help


    [Blockierte Grafik: https://mail.google.com/mail/images/cleardot.gif]


    Dear Maks,
    Just doing the "optimization" of the installation
    won't help. You need to manually update the drivers in the "device
    manager" of your PC. Just running the installation alone will not help.


    I
    attached a PDF which explains how to remove and reinstall an OS. This
    PDF also works when updating to a newer one and not just downgrading as
    explained. Follow these steps, but use OS 5.0.3. The PDF shows how to
    update the drivers, etc.





    Best wishes,


    Jörg Hüttner



    --- Original Message ---



    J�rg H�ttner,
    �







    unfortunately your instructions did not help cope with my problem. Are there any other options?
    Virus Ti has made changes to the system, offering to optimize it. I agreed and after this, no options do not help














    Thanks for the help, it worked!


    I
    couldn't follow your instructions, because windows characterize the
    virus ti as a USB composite device, it was not clear that it was he. By
    deleting and inserting the USB cord I defined as windows displays a
    virus ti in my system, its name was - a USB composite device. It is in
    him that I installed the USB driver.


    with best regards, Maks, Russia


    [Blockierte Grafik: https://mail.google.com/mail/images/cleardot.gif]

    last message from Accesss


    ___________________________________


    Please make sure to repeat the steps outlined in my last email on how to update
    the drivers manually in the "device manager".


    - start with the USB
    driver
    - select "update driver" for it in the device
    manager
    - next "browse my computer for driver
    software"
    - then "pick from a list of device drivers on my
    computer"
    - then select "have disk"
    - then
    select the file "Virus USB.inf" under c:program filesaccess musicvirus
    tiusbdriver
    ___________________________________



    doesn't work... :S


    how did you installed "virus USB.inf" in the "composite usb device" ?
    like the method he told me ? or another ?


    looks like windows is sticking with the composite device and can,t change it by doing this right click then have disk method....

    What message give you your system, when you trying install usb driver?


    click on "Update driver" and choose folder with USB driver in Access folder



    From the begining uninstall all access software, then install again without connect virus ti to PC

    Is there some drivers cache cleaner method or software, so i can reinstall the virus like if it was the first time ever ?
    without a format.....:S




    because... i tried it on my laptop, i never installed it on this laptop before and it worked the first time in less than 5 mins.











    X(

    8|

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    :|

    :!:

    :?:

    :!:

    :?:

    :!:

    :!:

    :?:

    :?:

    :?:

    :?:

    :?:

    ................

    ;(


    it's french lol


    it says that it can't install the drivers, it finds it but cant install..


    the other message (the little one) is telling me like if i was trying to install a 32bit version on my win 64bit, but i was pointing the 64bit drivers...


    the actual description in error messages are totaly useless
    it tells me to contact suport for the device...and... access keeps telling me to do what im doing for the 40th time and expecting new results...



    i cant't format my windows.