Hi Virus Support,
Can you give me an update on the current open support ticket SI00020782?
This is regarding the issue of random bursts of noise from the Virus TI2 when connecting using S/PDIF outputs. This can be reproduced by the following,
1) Connect Virus SPDIF output to Motu Ultralite input, soundcard is on
2) Load an init patch on the virus
3) Put the Virus into Standby mode by pressing the two transpose buttons
4) Wait for 24-48 hours
5) Bursts of noise on one channel will appear (this seem to happen every 24 hours or so)
6) Unplug the power cable (Virus will power off)
7)
Plug the power cable back in (A loud noise will be emited from the
Virus and then once the virus is started the noise disappers)
I have recorded a snippet of this and can be found here -> http://soundcloud.com/djd_oz/virus-spdif-noise
Also, this issue has been experienced by another user who posted in this forum Tarekith who may me contacted through-
"I used the TI2 Polar with my Ultralite and FF400 via SPDIF and usually it worked fine. Sometimes random noise
on one channel, but restarting the TI fixed it. THat said, I eventually
went back to the 1/4" outs, just seemed like less hassle. "
And I have managed to contact another user who experienced the same issue and this was his response,
"[size=12][color=#454545][font='Arial']Yes
actually I did, they had me send it in to a Maintenance Center which
put a "modification" in. This resolved that problem for me. I am running
it into a MOTU 828 mk.III."
I have also provided the e-mail addresses for the above users for reference in the support e-mail.
Can you advise on how to proceed with this issue as I have sent various e-mails to the virus support which has not been responded to?