I recently purchased a second-hand Virus Ti Keyboard and was quite upset to discover that it freezes during the boot-up sequence. I tried holding down the EXIT key and switching it on and it successfully enters USB update mode (v1.03). I have tried to update it on three different laptops (WinXP, Windows 10 and Mac) but it always fails to find the virus. Examining the USB information on a Mac seems to show that it is just showing the basic Texas Instruments chip information. I tried running all the diagnostic tests accessed from EXIT + TAP on boot up, and they all complete successfully. I also tried reseting the system using Arp EDIT on powerup, which executes successfully, but does not solve the problem. The currently installed OS is 2.7.0.48.
I tried contacting Access Support who quickly replied asking for my serial number and num1 and num2 from the TAP+CONFIG boot sequence. After supplying this information, Access Support never replied to my e-mails despite repeated attempts to contact them. It seem that they were only interested when they thought my Virus might be a new one.
If anyone can offer any advice on what to do, please help me. I have had a dead Virus sitting on my desk for over a month now and I am desperate to use it. I wondered if there is any way to reinstall the OS over midi using SYSEX if the USB firmware is corrupted. All suggestions most welcome.
Thanks in advance for any advice,
Cheers,
Jonny