Anyone??!! Marc??
apologies, didn't see you post before. did you get it solved?
Anyone??!! Marc??
apologies, didn't see you post before. did you get it solved?
(a) DB-25 to balanced 1/4 inch
probably this one. the virus has "stereo" jacks for the outputs.
So after installing on a OLD 2007 MacBook, the installer is completing and 'transferring firmware' to the virus... Its defiantly a driver compatibility issue with the latest MacOS systems... - Ill update if the TI works when updated and connected to the new Mac...
wrong. it works fine on new macs and with the latest OS apple has released. what causes those things is the USB layout of some macs. you need to use different ports and eventually an USB2 hub you only connect the Virus to.
My Snow is making a hi pitched noise whenever its connected to USB. I tried different cables USB/Audio. So I said "ef it" I'm going all analog-out and old school MIDI 5 pin. This doesn't work either because using the standard MIDI input produces a garbled mess of the audio. Huh?!!! WTF?! There's nothing wrong with MIDI cable. It plays nice with my other gear.
you're posting in a thread which hasn't received a reply in two years. i'd take this as a sign that not everybody has your issue. we're happy to look at it and see what we can do, so please contact support by email. i wouldn't rule out that your Virus is simply having a hardware related issue.
please contact support by email.
I have all my files as sub folders and close to 500 banks including virus patches. I tride everything possible but still get the very long loading time. I believe this is a driver issue which needs updating since my virus runs very smooth in el capitan.
the loading time is unrelated to the driver which works fine with 10.13. virus control doesn't load faster or slower with apple's latest official OS. please contact support by email.
i've moved you post, you're posting to the wrong section of this forum.
did you unblock the driver is the security settings of macOS?
I don’t know what is wrong with you guys (Access Team), but this is certainly not the quality, that synth for 2400e deserves!
you're right, that's not the quality we aim for and i'd like to take the chance to apologies to you fore the hassle. could you please contact support by email and submit the serial number of your darkstar att. marc? i'd like to check a couple of things for you.
thanks!
please contact support by using the contact form on the access music website.
you need to enable the outputs on the settings page
AV tech support = Access Virus tech support (you guys)
didn't see that one coming ...
there is no general mainboard issue but of course, components can fail. I don't know who AV tech support ist, make sure that it's a company we are working with.
Thinking that I may have the dreaded mainboard problem?
which mainboard problem?
please contact support by email
Warned by Marc?
warning for posting the same content multiple times. not for frustration - and @thesandbox thanks for the update.
please contact support by email
You should get in touch with support (if you haven't already) and voice your concern regarding the 2 1/2 month wait. I can't really look into your case without knowing more but either something went totally wrong or there is a good reason for the delay. in any case, from what i can see, you've stopped corresponding with us mid february, before you've sent the keyboard of to repair.
best, marc
What are my options here? I'm unsure how to proceed with trouble shooting, and I'm unsure if it will even work on a new Macbook with the whole USB-hub/dongle thing.
i'm using one and it is fine. no issue at all. please contact support by email.
please contact support by email
I tried to open the plugin on two channels with 2 Virus TI and i get error message , that i can't open the plugin twice.
I saw on the forum thar Chris said that its possible to do that.
But how?
one plug-in communicates with one hardware Virus. if you have two Viruses, you can open two plug-ins.