Plz can someone at access help me with my problem?

  • Hey, i've been a virus ti 2 desktop owner since about 2009/2010 and having my virus ti was a dream come true and i have only good things to say about this fine piece of gear. I use in virtually any work i have!
    My Problem is, here in brazil, we have high humidity, and hot weather, and my virus unit is peeling the ink specially in the metal cover borders and near the volume knob on top.
    If it was just the peeling ink, it would be fine, but what worries me is that in the areas with exposed metal, im already noticing some rust trying to develop!

    Is my second attempt of getting some regarding this matter, but i really would like to have a solution while the problem at hand, still controlable!

    Thanks in advance!!

  • So what? just because im the first complaining about a problem, you assume is my fault? i use my virus pratically everyday since i got it, never left my studio, never exposed to water or rain, or any parametrer outside the specifications...anyways... even if it was;
    im i a customer trying to reach a soultion for a problem bothering me with my favorite gear, and instead of a solution, u say im the only one complaining!? :(

  • i didn't say that it is your fault. you wrote about the environmental conditions in brazil and i just wanted to point out that there are many others in your country who don't face your issues. so the cause of this all might not only be the high humidity, otherwise other people in brazil would complain as well.
    as it turns out, i don't know what to suggest in terms of addressing this issue. i'm not a specialist in repairing a damage caused by corrosion. in fact i don't have any experience because i never had a case of somebody complaining about corrosion. here's what you can do: email support and attach a picture.
    thanks, marc

  • ooohhh, sorry for the misunderstanding! it was how i interpreted it! so ok, ill do as u say and send a picture, where the ink peeled off, actually, after the first response to the post, i used a small emery to clean the rust, and it was yet very shallow rust, now its clean metal again, i was considering aplying myself some sort of anti corrosion now that i removed the rust on it, while thinking i would not have support on the matter. Sorry again for misunderstanding what you meant, lets see how things work out!