Virus TI Keyboard does not recognize its own keyboard?

    Hello everyone,


    I have a Virus TI Keboard, which happens not to react to its own keyboard.
    What I have checked so far:
    - the Virus successfully connects to my DAW
    - the Virus can be played without problem by external MIDI input
    so, the "synth" part of the synth seems to be working fine.


    Extremely stupid:
    - the config menu does not show the keyboard-related menu items
    - the LCD on the Virus does not show the "note" sign when I play the on-board keyboard


    It looks as if the device has an "Identity crisis" and considers itself to be a Desktop version instead of a keyboard one :D (not true, actually - Virus Control Center shows it as a Keyboard model)
    Any help?
    What else could I check to see if it's some simple software issue?

    Is there a prompt somewhere for MIDI function "Local" as on my Roland Juno? Make sure it is on.
    Hope that helps. :)

    Is the Virus vonnected to USB?
    That would automatically turn Local to off.

    Bass Player and Synthesist.
    Virus TI2 Darkstar | Virus TI2 Desktop | Sub 37 | Voyager RME | Machinedrum | Analog Four | Digitone | MPC Live | NI Maschine+
    Mac OS 13.5.1 (Ventura) | Cubase Pro 11.0 | Ableton Live 9.6 | Logic 10.4 | MainStage 3.4 | NI Komplete Ultimate 13 | RME Fireface UFX+

    The keyboard still works when connected to USB, plus the menu items shouldn't ever disappear. Maybe one of the ribbon cables from the keyboard to the main-board has worked its way loose, over time, so needs re-connecting...? Or a part failure, of some sort...


    EG

    The keyboard does not work regardless of the USB connection.
    And yes, it would be cool if this was a „Local Keyboard Off" issue, but there is no such setting.in the menu.


    So does it mean that when the keyboard is disconnected, the Virus simply thinks it's a non-keyboard model and does not show any explicit error?

    Actually, I just noticed that when I pick the synth up and gently shake it, I can feel/hear there is something loose inside. Is this normal? (I bet not :D)
    I know the manual says „don't open the synth", but I feel rather tempted to at least take a peak inside and see if it's just a loose keyboard cable inside... haven't done that yet, so :D

    Zitat von RimantasB

    Actually, I just noticed that when I pick the synth up and gently shake it, I can feel/hear there is something loose inside. Is this normal? (I bet not :D)
    I know the manual says „don't open the synth", but I feel rather tempted to at least take a peak inside and see if it's just a loose keyboard cable inside... haven't done that yet, so


    if it is a new product you should contact your dealer. you open the synth, you loose the warranty. as i said, this is probably a hardware problem and you should work with support on a solution. forget what the poster after my post stated, i know, that sounds arrogant and it is not intended to be but if you don't see the keyboard related menus the problem is not software based.

    Marc, thanks for the info.
    I am aware that opening the synth would make me lose warranty, but as I bought it used, I'm quite sure don't have any warranty to lose.
    I may be willing to send it to Access for repair, but it would be nice to first check if it's something as simple as a ribbon cable popped out of the connector...
    Still awaiting answer from Access support. Is it reasonable to expect some news from them in, say, a week? It would be great to hear from them before the time during which I can return the synth to the seller expires.

    I was rather surprised because it took a rather long time for me to get the automated reply first time.
    This time I got the automated reply instantly. Maybe you will see the ticket now.
    Thank you.

    It looks like the problem is gone.


    The cause of the issue was that, for some reason (perhaps vibrations during transportation) the ribbon cables, linking the keyboard to the main board, got disconnected.


    Using a Youtube video as a guide, I very easily managed to open the synth and find the loose cables. There are 3 cables going to.the keyboard; they have identical connectors and therefore can be connected erroneously; the arrangement that worked for me was geometrical (the leftmost cable from tue board goes to the leftmost connector below the keyboard, etc.)


    Haven't had much time to test it, but at first glance the keyboard seems to work great.


    Thanks everyone for ideas.