Dear Access,
I purchased a new Virus TI2 Desktop in April 2016.
Since the beginning, I've been having these random glitches while playing patches.
I recorded an example and uploaded it here:
Between second 1 and 2, you can clearly hear the artifact.
It occurs randomly, sometimes it runs fine for half an hour, sometimes it happens multiple times in a minute.
It appears at all midi channels simultaneously, or at least that's how it sounds like.
This never occurs on any other synths.
At first, I thought it had something to do with my PC sound card, so I tried an external sound card (Roland Quad Capture) with ASIO drivers.
I also tried the internal Virus sound card.
My DAW is Ableton Live 9 on a PC with Windows 7, after a while I moved to Windows 10 (clean install).
The Virus is in multi mode, to be able to use multi timbrality.
Suggestions on forums were to have the Virus on its own USB bus, so I got a the StarTech.com 2 ports USB 3.1 Gen 2 (10Gbps) PCI Express and only connected the Virus to it.
Then, after nothing seemed to be solving the problem, I stepped away from using sound over USB and hookep up the Virus Analog Outputs and ran it through an external mixer.
Still the same issues
Just recently, new firmware was available on your website, so I installed the 5.1.7.00. I was hoping that it would finally fix the problem, but again, the issue remains.
I'm kinda running out of options here, and I have no clue what I could try next.
Please help... and thanks in advance!