Virus Ti2 Desktop freezed on Welcome.

Hello to you all

(Excuse my bad english)

I've received my Virus Ti2 Desktop For 2 days now.
I've played on it a half day, (Excellent Machine)

Now it do nothing other after showing the "Welcome" at the start
also , i can update it by the Exit button , I can go to the Serial Number too,
I've tried to put many times the software. But nothing go on. "unsuable". (inutilisable in french)

Very sad to see that.

So First , I have installed the last Os 5.1.1.0 for Windows 10, (EXIT Button ,all unplugged before, and replug)

I've wrote to the support , 3 replies , they asked me to send the Serial (TAP + CONFIG with removing the power cord from the TI before. and replug,)

It is still under garanty (normal , two days after bought it)

Please Help me.
Have a nice day.

Yes, nothing comes, connected or not.

Thanks for your answer.

The support replied and wrote to downgrade to 5.0.8 OS,
i've done it :
nothing working, still having the "welcome" screen.

they said me to ask assistance to repair it if it doesn't work , by a german company ,
I've readed the site , all is in German ,
have no forces to try anything there.
I think my japanese will be 1000 times better ,
so i never spoke japanese.

Will return it to the seller.

Sorry to come back so late.

Thank you all for your answers.

I've returned it to the seller.
(3 or 4 weeks waiting for playing again with this fantastic synth)