hello everybody,
Merry christmas at first...
I'm posting here to ask if somebody knows if the support is on holiday....
I still have trouble with my brand new snow, came back from service last week .. problem still there
Anybody coulod help me ?
Thanks
guy
what exactly is the problem?
hello,
digital noise when the usb is connected ( whiiiiiiiiiiiiiiiiiiii)
came back from synthetizer service... noise still there but lower..
euh measured on a very very low noise floor room on a ssl 4K so not in a bedroom..
Very annoying on subtle sound
Guy
and if you stick in a pair of headphones?
hello,
noise is the same obviously on a lower level.. because of the Z of the headphones I use ( K271 ore HD 25)
Oh yeah the noise disappears when not connected to usb...
Guy
Have you tried (or can you try) using a different power plug in your house?
yeah this isnt a problem with your virus....i dont know a lot about electricity so i cant help you... but ive had noises coming into my speakers and ive fiddled with plugs and stuff and it has sorted it out.
hum,
nice suggestion but the noise is the same at home and at work.....
There I have a VR 88 , A SSL 4000 with every piece of gear you could ever dream about...
Those mixer are very very very sensitive to power supply so every room has got stabilizer + monitoring of voltage and current etc....
No it is really strange
Thanks for your suggestion...
Guy
Hi,
You are not alone - my brand new Snow (Dec 2010) has the same issue - some 'aliasing' or digital noise when the USB is connected, but fantastically clean / hiss-free when the USB is removed.
I will keep an eye on this post!
Cheers.
iix.
this *might* be a grounding problem but obviously that's hard to tell by the little information provided. in any case you should contact access support, they will gladly help you.
best, marc
I'm having a possibly similar issue with my Polar, is this occurring only through the USB audio on your Snow? Support has been trying to tell me it's a grounding issue however I don't get any noise and hiss/crackling through the analog outs as one would expect with grounding.
I have the same problem. I've contacted the support today and I'm waiting for a solutions indeed response.
I have a lot of synthesizers, including the new Novation Ultranova, and the only synth that give me noises is the Virus Snow. So I think it is not a ground problem in fact, maybe the Virus synths are more susceptible to absorve noises... Not problem if Access assume that. What we want? Well, I need to keep trying in collaboration of Access Music and find the best solution or workaround that will get me rid of these annoying noises. ie.: A X-Hum adapter to the computer is a good solution?
Cristiano Keller
